Refund policy

Refund policy

Gourmate not the one for you? Don’t worry, we have a 30-day happiness guarantee from date of receiving the item.

To begin the return process, please submit a return request through our contact page.

In your request we kindly ask you to include your full name, email, phone number, order number, product serial number (found under the unit) and reason for the return. Once we receive your request, we will send you a pre-paid Fedex label. The return shipment can be dropped off at any authorized FedEx location.

Upon receiving the item at our warehouse, we will then refund the full amount of your order back to your original form of payment. Please allow 5-7 days for the product to arrive back at our warehouse, and up to 2 business days from arrival of product for the refund to be processed. Please note that your financial institution may take longer to reflect the transaction on your account.

The Gourmate Smart Cooking Machine is expected to be returned in working condition and complete with all included accessories.

Damages and Spare Parts

If your item arrived damaged upon receipt, please contact us immediately at 1-888-783-6082 or by emailing [email protected]. If you are interested in spare parts, please contact [email protected] to learn more.

Exceptions

Our return policy does not apply for any orders purchased through other authorized retailers. Please contact them directly to initiate the return process.

If the 30-day window has passed, unfortunately the item is ineligible for return.